Responsibilities: Under Steve’s stewardship Storage Consulting built offerings to help clients assess and design complex storage infrastructures and develop state-of-the-art backup, recovery, and business continuance strategies. Education: Bachelor’s of Science, Business Administration, Bryant University, Cum Laude. She was a lead MSA recruiter for large global enterprise clients for over a decade, providing a wide range of talent. The data manager job description entails determining the kind/nature of data to be … Experience working in data centers and building out infrastructure. Prior to joining Wellington Management in 1992, Matt served as Director of Financial Services Markets for Apollo Computer, Hewlett-Packard, and Oki Electric where he managed the marketing of Unix workstations to the Financial Services industry. It costs you nothing unless you hire the person! A good or bad ops manager can make or break the delivery of a product or service. Gary also held senior technology positions at Santander Global Advisors and Baring Asset Management. Read about the role and find out if it’s right for you. ¨         Review, recommend and implement additions, modifications, and improvements to the facility. They are responsible for managing the team that develops and carries out data center infrastructure technology projects. Jason Young is a Senior Technical Recruiter at Harvard Partners and has more than 13 years of experience in recruiting and talent acquisition. They also help development teams set the scope of new security development projects. Gary Gardner is the Managing Director of Harvard Partners and an Information Technology executive with over 30 years of global Investment Management experience. Steve Walsh is a Managing Partner at Harvard Partners. This includes data centers, servers, voice and data networks, desktops, laptops, audio/video hardware, messaging (email, IM, etc. Lisa has over 30 years of experience in recruiting and talent acquisition. Lisa Brody is the Talent Operations Manager at Harvard Partners and her focus is on managing the recruiting practice. Steve grew the Storage Consulting Practice at HP by over 200% and introduced 20 new value-added offerings. It covers the management concepts, challenges, capacities, plans and strategies as well as technology aspects and deciding factors in determining and implementing best management principles. ¨         Establish methods and procedures for work activities; identify and resolve operational problems; and communicate expertise and approval concerning activities. They run hardware diagnostics and replace failing parts. Harvard Partners brings practical solutions to strategic IT issues in a collaborative and engaging manner. He began his career in IT Staffing with Advantage as a Sourcing Recruiter, finding top-tier candidates for the Sr. Recruiters. During his career at Wellington, Matt managed the Operational Resilience, Resource Management, Systems Engineering, IT Client Services, and IT Strategic Development groups, chaired the firm’s Year 2000 efforts and was a member of the firms IS Priorities Committee, Project Review Committee (Chair), Systems Architecture Committee (Chair), Year 2000 Committee (Chair), Operational Resilience Committee, Incident Review Committee and Web Oversight Committee. ¨         Participate as a member of the SDCP Operations Management Team, which seeks to continuously improve how we do business. Responsible for all department managers and supervisors, with review/approval responsibility for all operations employees. Data centers that work well will effectively keep necessary information on hand as … The Manager, Data Center Operations has overall responsibility for planning, directing and coordinating activities pertaining to the day-to-day support of the data centers. Bachelor’s of Science, Business Administration, Bryant, Queens College, City University of New York –, Bachelor’s of Arts, Psychology, Framingham State University, Massachusetts Bay Community College, Wellesley, MA Associate of Science, Retail Management, Maintain data centers and environmental facilities including but not limited to UPS, backup generator power, fire prevention systems, and HVAC, Planning, installation and support of the company’s physical computer infrastructure (hardware, systems software, networks, and backup systems), Troubleshoot issues within the data center and physical infrastructure, Manage and support change and release processes for physical environments, Provide cost and design proposals and liaise with vendors, Establish physical operational support procedures for all systems, Lead small team of employees and contractors, Create metrics and monitoring to aid in SLA reporting, Bachelor’s degree in computer science or related field, At least 10 years of network, system engineering experience in a large scale 24/7 data center environment, At least 2 years of experience managing staff, Experience with Mainframe, Unix, Windows Server, enterprise storage, networking equipment. From the disaster recovery planning to health and safety criteria to capacity planning, enhancement and upgrade management, risk mitigation and migration principals to growth modeling and schemes, HR roles and responsibilities, vendor and contract management of OLAs and SLAs are all covered and effectively outlined in the p… Prior to joining Harvard Partners, he was the Chief Technology Officer at Batterymarch Financial Management, Inc. and GMO LLC where he was responsible for IT leadership and technical strategy for high computational and data-intensive quantitative asset management environments. Education: Bachelor’s of Arts, Psychology, Framingham State University. Prior to Harvard Partners, Matt spent 17 years with Wellington Management Company, LLP. Prior to joining Harvard Partners in 2014, she held a high-level Sales position at a global technology company now known as CenturyLink, where she was appointed to multiple Excellence Advisory boards in several Enterprise product areas, domestic and abroad, over the span of 11 years. This includes the initial implementation and setup of the data center (if required), the on-going retirement and addition of new hardware and an understanding of the electrical, load balancing and cooling needs of the equipment. ¨         Coordinate with clients; ensure proper notification and communication. They serve as the direct boss to all members of the SOC team. Jill Gearhart, Senior Associate Partner, has over 20 years of Sales and Account Management experience in technology service areas across IT Consulting, Cloud, Datacenter, Networking & Communications. Prior to joining Harvard Partners in 2016, Lisa reveled in an accomplished career with Advantage Technical Resourcing, (formerly TAC Worldwide Companies) from the rise of the organization, serving in several specialized recruiting and talent management roles. They are responsible for people, operations, budgets, project delivery and strategy. The Infrastructure Manager is responsible for the design, installation, maintenance, and retirement of the systems and personnel that are at the core of an organization. They are responsible for day-to-day performance and capacity management of servers. This call center operations manager sample job description can assist in your creating a job application that will attract job candidates who are qualified for the job. He has a broad range of knowledge of Investment Management systems including investment research, portfolio management, trading, compliance, back office, CRM, and client reporting. In 1985, Matt was Manager, New Business Development for Gregg Corporation (now IDD/Dow Jones/SunGard), a small investment database software company. Oversee the data center master plan and modify as appropriate to adjust for changing circumstances. An IT operations manager oversees and directs the day-to-day activities of an organization’s information technology (IT) department, ensuring that systems, services, and infrastructure work reliably and securely. To find a great Operations Manager, consider including some of these common skills in your Operations Manager job description: "Big picture" thinking skills to address top-level concerns and find the best path forward from all of the available data He quickly advanced to be the sole recruiter of a national high-volume staffing program. He’s played multiple roles, from individual contribution to client and consultant management. Produce reports, including Energy Star and internal company reports. Run a safe, injury/accident free workplace. The role of an operator in a data center involves various functions; the job description example shown below gives the major tasks, duties, and responsibilities usually assigned to the position in most firms: Install and configure computer hardware and software systems Monitor computer systems and networks to ensure they function efficiently He also developed sourcing strategies and built strong relationships with IT specialists, leaders, and executives in a variety of industries. As the meatiest part of the posting, the job responsibilities section of an effective call center operations manager job description needs to be informative while appealing to the candidate. IT Assessments Management Consulting CIO/CTO Advisory Services Project Management IT Staffing Architectural Services Case Studies Open Positions Connect, 75 Arlington Street,Suite 500Boston, Massachusetts 02116617-861-0061info@harvardpartners.com. ¨         Obtain and review vendor bids for maintenance, support and repairs; determine appropriate vendor, ensure vendor adheres to quality, scheduling, budgetary guidelines, policies, procedures and standards. Terry L. Rodgers CPE, CPMP. The Manager, Data Center Operations has overall responsibility for planning, directing and coordinating activities pertaining to the day-to-day support of the data centers. ¨         Manage and oversee the repair and maintenance of equipment; assign work orders ensuring safety and production related orders are highest priority. The DCO Cluster Manager is the senior leadership role for our compute operations teams within an AWS region. Jason’s focus is on leading recruiting efforts and ensuring expectations are met or exceeded between our client’s needs and our candidate’s experience to deliver. December 1, 2016. ¨         Manage the budget to meet or exceed goals and comply with applicable accounting requirements. This course is aimed for Data Center Managers who are not only in charge of data center operations, but the entire data center management cycle. They are in charge of managing team members and coordinating with security engineers. Chris Callaghan is the Director of Architecture Services and is responsible for overseeing the architectural services arm of Harvard Partners. Matt’s focus is on IT Assessments, IT Governance, and Program Management. Develop training/hiring plan. Feel free to revise this job description to meet your specific job duties and job requirements. Prior to joining Harvard Partners, he was the Engagement Lead and Consultant Manager at Systems Flow, Inc. where he was responsible for client engagement management, consultant management, architectural services, SOW negotiation/creation/signing, training, etc. All the Management and Operations behaviors are important to the successful and reliable operation of a data center, but staffing provides the foundation for all the others. At ClearEdge Partners Steve advised C-level Fortune 500eExecutives on their IT purchasing and supply chain strategies, saving his clients millions over his tenure. ¨         Manage data center maintenance programs and ensure schedule is adhered to and coordinated with production requirements and Data Center objectives. Apply for a Data Systems Lead/Manager - Global Infrastructure Operations job at Apple. Develop staffing/training budget and incorporate into project budget. Monitor System Processes. Operations management careers are varied and the rewards can be plentiful. Operations managers are often the glue that holds an organisation together. You may find that experience in other jobs will help you become a data center operations manager. Steve also has been a business leader at Alliance Consulting, where he built a practice to more than 200 consultants and 10 strategic offerings. Operations Manager Job Responsibilities: Oversees operational systems, processes, and infrastructure while looking for opportunities of improvement or revision. People constitute part of the resources and capabilities required to deliver quality IT services to users and customer alike. Various parties are involved in the research process and may play a role in ensuring good quality data stewardship. This course targets Professionals who are engaged with operational aspects of live and running data centers. She has successfully brought top-tier Information Technology and Business Professionals to our clients, with a purpose, to fill immediate needs as well as, create an ongoing strategy to find IT specialists, leaders, and executives in a variety of industries. IT operations roles and responsibilities necessarily include communication with the cloud vendor when issues occur. At a high level, the data center administrator is responsible for analyzing and determining the appropriate layout for all equipment in the data center. It is essential that the roles and responsibilities of data management are clearly defined and assigned, rather than assumed. Steve has been a career business leader for companies such as Hewlett Packard, EMC, Centerstone Manhattan Software, ClearEdge Partners, and Alliance Consulting. We inspire excellence from IT organizations by identifying opportunities for improved performance, minimizing risk, and training and coaching staff. ¨         Record keeping, documentation, and reports monitoring labor and material usage. In this role, Steve was responsible for more than 500 employees encompassing sales, pursuit, portfolio, and delivery. Notably, after the Qwest-CenturyLink Merger in 2010, and the acquisition of Savvis thereafter, she was instrumental in the integration between organizations in the effort to build a seamless customer experience. Prior to joining Harvard Partners Steve was the worldwide leader for the Storage Consulting practice at Hewlett Packard. Job duties include ensuring proper operations and maintenance of the data centers and related infrastructure within the building, physical security, compliance, and oversight of construction projects affecting the data center. Jill’s focus is in Client Engagement, proposing and ensuring the successful delivery of services from the Harvard Partners Portfolio tailored to attain each Client’s desired business outcomes, including the Staffing of essential resources. Data Center Operations Manager, Manhattan. They write instructions for the data centers and are responsible for the maintenance of configurations of all systems within them. ), security administration, disaster recovery, production control, monitoring, market data services, storage systems, and capacity planning. Call Center Operations Manager Job Responsibilities: Assign responsible … When jobseekers read this section, they should be able to picture themselves succeeding in the role by excelling at the responsibilities described. If something goes wrong, data center technicians are called on to quickly fix it in order to keep business data flowing. Education: Boston College School of Management, Computer Science. The Data Center Operations Manager is part of the team responsible for physical security, maintenance, and construction projects which affect portions of the building other than the data center… Basic security tools include firewalls, intrusion detection and prevention technology, threat and vulnerability management tools, data loss prevention tools, filtering technologies, traffic inspection solutions, reporting technology and data analytics platforms. For each task identified in your data management plan, identify the skills needed to perform the task. As a data center manager, you'll be responsible for overseeing a team in charge of large amounts of computer information via servers and networking appliances. ¨         Develop and maintain work plans, estimates, and schedules for customer installation projects. Candidates should have practical experience in asset deployment and management. This role requires a strong understanding of data center administration -- preferably more than five years of experience. IT Operations Manager Job Description. Matt received his BA in Economics from Queens College, the City University of New York in 1982, and is a member of the Society for Information Management. In addition to Hewlett Packard Steve has worked for companies both large and small. They are responsible for managing the team that develops and carries out data center infrastructure technology projects. Data center managers … Prior to joining Harvard Partners in 2018, Jason had a successful career with Advantage Technical Resourcing, (formerly TAC Worldwide Companies). Throughout her advancement, she has consistently, cultivated a strong reputation among candidates and clients for competency, professionalism, and results. Data center operator duties and responsibilities Receiving requests from employees and providing requested information Maintaining the data center of the organization and ensuring that the systems run properly Ensuring security of the systems and monitor any unauthorized entry No IT Service Management (ITSM) initiative can ever work without people. Throughout his career, he’s filled immediate needs with high-level IT and business professionals. Devising and implementing efficient and secure procedures for data management and analysis with attention to all technical aspects Manage staff levels, wages, hours, contract labor to revenues. A security manager within a SOC team is responsible for overseeing operations on the whole. Education: Queens College, City University of New York – BA in Economics. Matt got his start in 1981 on Wall Street, working in the Custody Department of Bankers Trust and the MIS department of E.F. Hutton. In some cases they may be tasked with merging databases and updating permissions. And since quality service delivery is all about dealing with customers, users and suppliers, the value of instituting proper roles an… Matt Ferm is a Founder and Managing Partner of Harvard Partners. Steve started his career at EMC Corporation from 1986 to 1998. As an Associate Partner and Director of Enterprise Technologies, Matt was responsible for managing the global physical computing infrastructure of this financial services firm. Commissioning Team Roles & Responsibilities In The Data Center Each participant needs to understand his specific role. Security managers are responsible for creating policies and protocols for hiring, and building new processes. He provided them with a wide range of talent for more than five years. A data manager is an individual that carries out the responsibility of collecting, maintaining, and analyzing data following an organization’s management plans and procedures. They are also responsible for ensuring the safety of databases, backing up data and trouble shooting problems when they arise. Get in touch with our professional recruiters to help you find the right person for this position. The top five job skills where certifications are required for a data center operations role are: Facilities management; Data and/or network security; Network engineer/training; Operations and process management; Project management; The demand around data center and cloud services will only continue to grow. In fact, many data center operations manager jobs require experience in a role such as data center manager. Prior to that, he worked as an Enterprise Solutions Architect for a large reinsurance firm under Fairfax Holdings. Chris has years of technology architecture consulting experience ranging from boutique architectural services companies to larger, established consulting companies. Meanwhile, many data center operations managers also have previous career experience in roles such as operations manager or computer operator. ¨         Conduct capacity planning for the data center. Match skills needed to available staff and identify gaps. If the issue lies beyond the application stack and in the cloud infrastructure, IT admins need, at a minimum, a general knowledge of that infrastructure to understand the updates from the cloud vendor. By investing in a data center manager role and assorted technologies that will help monitor data center operations, companies are investing in core pieces of their IT systems. ... at least one representative with a broad knowledge of the facilities operations and management organization is included in the pre-design programming phase. A good network engineer has acquired relevant certifications in networking, security and other industry standards for the job role. His accomplishments with this program led to him being an MSA recruiter for a large global enterprise client. ¨         Interact with carriers and manage building telecommunication facilities. In fact, the 4 P’s of ITIL®Service Design include People so that should say something about how important it is to structure and organize the people involved in delivery of IT services. Oversee the computing hardware and networking operations of a data center site. Data center managers, also known as database administrators, install, configure and maintain computer-based information for companies. Anticipates and tracks operational and tactical risks and providing strategic solutions. Data management responsibilities extend beyond just the PI or researcher who created or collected the data. Education: Massachusetts Bay Community College, Wellesley, MA Associate of Science, Retail Management. Responsible for all aspects of vehicle and heavy equipment rentals. Management and Operations includes the behaviors that are most easily changed and have the greatest effect on the day-to-day operations of data centers. Through continual involvement and surveying of her clients throughout her tenure, she has had the privilege of collaborating on solutions to answer numerous business objectives, whether expanding into new markets or advancing operational efficiency and resiliency. The job of a data center operator entails overseeing environments of a data center where they supervise systems and also identify, log, and report issues to their seniors. Education: Gary studied Management Information Systems at Northeastern University. 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